DPD officials like Tiffany Williams and Lance Delasbour say their focus on empathy and trust when connecting with neighbors during difficult times.

DALLAS – The police are constantly busy answering service calls in a large metropolitan area like Dallas-Fort Worth.

There are groups of officials in the city of Dallas who said they were passionate about the streets.

“This is a big city. We get calls like clockwork,” said Officer Lance Delasbour.

Some officials said they are determined to make a difference in the neighborhood every day.

I grew up in Oak Cliff. I grew up behind the VA hospital. In a single parent home, ”said Officer Tiffany Williams.

Williams and Delasbour work at the Dallas Police Department’s Redbird Outreach Center. They work on both patrol and neighborhood police operations. You see and experience a lot.

“The good thing about our unit is that it’s almost like the old Beat Cop,” said Delasbour.

Policing, for some officers, is a mission with personal connection and motivation.

“I believe this community is often ignored, and I feel that my presence in this community makes a difference, especially for the young black girls who see me,” said Williams.

Officials said they spend most of their day working proactively in the community. You interact with the residents and watch what is going on in the community.

Officers like Williams and Delasbour said they committed to the community is key to believing. Between the service calls, police officers in the neighborhood – like them – stay busy, travel to parts of the city and check in with the residents.

“We are here for you. So it is best for us that we have a relationship with the community, “says Delasbour.

Neighborhood police often stop at local apartment complexes to speak to managers and tenants. You walk through the streets and check in with different neighbors. They also make regular stops at local companies.

“It was a tough year. It’s been a tough year, ”said Rhonda Stanton, a Dallas resident.

Neighbors like Stanton said they realized the past year had included protests across the country and national calls for police reform. She said building bridges between the community and the local police can be important.

“Everything was more negative about the officers, but they are still human,” explained Stanton.

The police are in the eyes of many neighbors, people behind the badge and in uniform, who still recognize that there are challenges to building trust.

Delasbour believes images can trickle down nationally and unfairly affect the perception of local law enforcement.

“There’s a big distrust problem, but at the same time, there are more people who trust us than people who don’t,” Delasbour added.

It is for this reason that some officials focus so much on building relationships outside the community and calling for help.

“There are challenges. But those challenges can always be circumvented through empathy and trust,” said Williams. “If you treat people as if they were human, they are more likely to be open and honest.”

And people are more likely to keep lines of communication open as they work together to keep communities safe.

“People here don’t waste time saying, ‘Thank you or we will appreciate you. ‘And that’s pretty refreshing,’ added Delasbour.

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